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Operations Agents

The work between your tools, done before anyone opens a laptop.

Agent / Operations

Most operational time is not spent deciding — it is spent moving information between systems that do not talk. An operations agent watches your queues, reconciles what it finds, acts on what is routine and raises what is not. It runs on a schedule or on an event, and it reports what it did.

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What it actually does.

Named mechanics, not adjectives. If something is not on this list, it is not in scope until we agree it is.

  • Cross-system reconciliation and exception detection
  • Document intake: POs, invoices, waybills, contracts
  • Scheduled and event-triggered workflows
  • Inventory, roster and capacity monitoring
  • Structured escalation with proposed resolutions
  • Daily operational digest written for humans

Five places this already works.

Buyers recognise their own situation faster than they parse a capability list. Find yours.

Logistics & Supply Chain

Exception handling across carriers

The agent watches every shipment against its promised window, catches the ones drifting, chases the carrier, and rebooks when a lane is dead. Customers hear about a delay from you before they ask about it.

Exceptions surface hours earlier, with a proposed fix attached

Manufacturing & Industrial

Purchase orders reconciled to receipts

Three-way matching between PO, goods receipt and invoice, run overnight. Quantity and price mismatches are flagged with the supporting documents already assembled side by side.

Matching stops being a person's morning

Healthcare

Referral and prior-authorisation chase

Intake documents are read and classified, missing fields are chased from the referring practice, and authorisation status is tracked to closure with a full audit trail.

Administrative backlog handled without adding coordinators

Real Estate & Property

Maintenance triage across a portfolio

Tenant reports are classified by urgency and trade, matched to the right contractor, scheduled against access windows, and followed up until the job is signed off.

Time-to-contractor measured in minutes rather than days

Professional Services

Timesheet, utilisation and margin watch

The agent chases missing time entries, reconciles logged hours against project budgets, and warns a project lead the week a matter starts running over — not the month after.

Overruns caught while they are still fixable

It runs against your real systems.

Not a sandbox, not a copy of your data. The agent reads and writes where the work already lives.

NetSuiteSAPAirtableNotionn8nGoogle WorkspaceTwilio+ yours

Shipped with this.

9.4hearlier, on average, that an exception is caught

Logistics & Supply Chain · 11 weeks

A control tower that finds the delay before the customer does

This logistics operator moved 40,000 shipments a month across nine carriers and found out about problems when customers called. We built an operations agent that watches every shipment against its promised window, and a control tower where four controllers now handle what eleven used to.

Read the case study
97%of jobs closed same-day

Field Services · 10 weeks

A job app that works with no signal

This field services team's technicians worked sites with no signal and came back to a windshield full of paper. We built an offline-first field app with photo evidence and signatures, synced to an operations agent that schedules the next visit the moment the van reconnects.

Read the case study

Put a operations agent in front of real traffic.

Thirty minutes. We map the function, and tell you honestly whether it is worth building.

Engagements start at $3,000. Typically live in under a month.