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ai247

Customer Support Agents

Answers at 3am, in the customer's language, with the order already open.

Agent / Support

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A support agent that reads your helpdesk history, your policy docs and your order system, then resolves the tickets it can and escalates the ones it should — with the context already gathered. It does not guess at refunds or invent policy. Anything outside its guardrails goes to a human with a summary attached.

From$0

What it actually does.

Named mechanics, not adjectives. If something is not on this list, it is not in scope until we agree it is.

  • Tier-1 resolution across email, chat and WhatsApp
  • Order, booking and account lookups in your own systems
  • Policy-grounded answers with citations back to source
  • Sentiment-aware escalation with a written handoff
  • Multilingual by default, tone matched to your brand
  • Every action logged, reviewable and reversible

Five places this already works.

Buyers recognise their own situation faster than they parse a capability list. Find yours.

E-commerce & Retail

WISMO, returns and sizing without a queue

The agent pulls live tracking from the carrier, checks the return window against your actual policy, and issues the label when the order qualifies. Sizing questions get answered from the product data, not from a guess.

Deflects the three ticket types that make up most of peak-season volume

Healthcare

Appointment triage that knows what it must not answer

Scheduling, rescheduling, insurance eligibility and pre-visit instructions are handled directly. Anything clinical is refused and routed to staff immediately — the boundary is enforced in the guardrail layer, not left to the model's judgement.

Front-desk phone load drops without touching clinical responsibility

Fintech & Banking

Account questions inside the compliance line

Balance, transaction history, card status, dispute intake and KYC document chase-ups. Identity is verified before any account data is read, and every response is retained in an auditable trail for review.

Round-the-clock service on the queries that do not require an adviser

SaaS

Product support grounded in your own docs

The agent answers from your documentation, changelog and past resolved tickets, links the exact source, and files a structured bug report when the answer is that something is broken.

Support becomes a source of clean bug data instead of a bottleneck

Hospitality & Travel

Booking changes at the hour guests actually ask

Modifications, cancellations, late check-in requests and local recommendations, in the guest's language. During disruption it works from the live inventory rather than a script.

Overnight and multilingual coverage without a night shift

It runs against your real systems.

Not a sandbox, not a copy of your data. The agent reads and writes where the work already lives.

ZendeskIntercomFreshdeskShopifySalesforceWhatsApp BusinessSlack+ yours

Shipped with this.

73%of tickets resolved without a human

E-commerce & Retail · 5 weeks

Peak season without the peak season hiring

This retailer tripled support volume every November and hired seasonal staff who were competent by the time the season ended. We built a support agent that handles the three ticket types making up most of that spike, and it kept working in January.

Read the case study

Also in agents

Operations AgentsMarketing AgentsAccounts & Finance AgentsSales Agents

Put a support agent in front of real traffic.

Thirty minutes. We map the function, and tell you honestly whether it is worth building.

Book a callSee pricing

Engagements start at $3,000. Typically live in under a month.