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First responder on every listing, every time

This real estate team answered portal enquiries when they had a gap between viewings — which meant hours, sometimes a day. We built a sales agent that answers immediately with the right property detail and books the viewing itself.

Real Estate & Property

0mmedian time to first response
Services
Sales Agents
Duration
7 weeks
Year
2025

What was actually wrong.

Enquiries arrived from six portals into one shared inbox nobody owned between showings.

By the time an agent replied, the buyer had often already booked a viewing somewhere else.

Follow-up existed only as far as an agent remembered to do it, which was inconsistent by design of the job.

How we went at it.

01

Put every portal behind one agent

Enquiries from all six sources land in a single queue the agent reads continuously, not whenever someone next opens the inbox.

02

Answered with the actual property, not a template

Price, availability and floorplan details are pulled live from the listing record, never guessed at or left stale.

03

Booked straight into the right calendar

Viewings are scheduled against agent availability directly, with no back-and-forth to confirm a time that already works.

The build, in five panels.

Scroll the deck, or use the arrows. Everything here is also written out above and below.

Portal A
Portal B
Portal C
Sales agent
Response
01

Six portals, one queue

Every enquiry source feeds a single agent that reads continuously, not on a person's schedule.

Enquiry
Answered — 0m
Viewing booked
Confirmed
02

Booked, not just answered

Viewings land directly in the right agent's calendar against real availability.

0mresponse
3.1xviewings
0overnight gaps
03

What moved

The first 90 days after go-live, measured against the prior quarter.

What moved, and over what period.

Reported against the metric agreed before the engagement started.

0mMedian first responseDown from a same-day average
0.0xViewings booked per listingFirst 90 days versus prior quarter
0Enquiries left unanswered overnightSince go-live
We were losing buyers to whoever replied first. Now that's always us.

Built with

CalendlyNext.jsClaude

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